Canon Customer Care Center

Sep 18, 2010 by

Most of you may be familiar with the previous Canon Maketing Philippines‘ head office at Marvin Plaza, Pasong Tamo.

Recently they moved to a new head office at McKinley Hill, just beside The Venice Piazza Mall.

Earlier we visited Canon Customer Care / Service Center in Magallanes, Makati. This is one of their two Customer Care Centers, the other one is in Shaw Boulevard.

Aside from the service center, you can also see the various products on displays at the showroom – from digital cameras, DSLRs, videocams and other accessories.

Below are some photos I took at the Canon Customer Care Center in Magallanes.

The waiting area – on display are Canon products and other accessories

Some Canon Digital Cameras on display

Canon video camcorders, DSLRs, Lenses and DSLR accessories

Canon Bazookas. :D These Canon Super Telephoto Lenses are ranging from Php 267,500 to Php 669,500 a piece. :D

Don’t you just love to have this in your arsenal.

Kid’s corner

The Southpark Plaza. Canon’s on the 3rd floor.

South Super Highway going to Alabang. Prepare to turn right when you see the sign, Paseo de Magallanes is on the right side just after you pass the Magallanes interchange.

Map

Instructions on h0w to go to Canon Service Center in Paseo de Magallanes

The new Canon Marketing Philippines head office is now located at the 7th Floor, Commerce and Industry Plaza, Campus Avenue corner Park Avenue, McKinley Hill, Fort Bonifacio, Taguig. Also on the groundfloor of the same building is the Canon Business Imaging Solutions Showroom.

Canon Customer Care Centreá – Magallanes Makati
3rd Floor Southpark Plaza, Lot 8, Block 4, Phase 1
Santiago Street, Paseo De Magallanes Commercial Center
Bgy Magallanes, Makati City, Philippines
(632) 884-9000
Email: customer_care@canon.com.ph

The other Canon Customer Care Center is located at the Liberty Center, Freedom Plaza, Ground Floor Retail Row Unit 1 & 2, Shaw Boulevard, Mandaluyong City

Official Website of Canon Philippines

Cheers!

An IT Developer, MP3 DJ, photo fanatic and a dad. He is the blog lead of PinoyUrbanBlog and Widget City Blog He also maintains his personal blog http://daddyjoey.comá where he writes just about anything that interests him.

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73 Comments

  1. lauren

    Thank you very much for this information! :)

  2. Thank you very much for this detailed info.

  3. yw. there’s also a canon service center in waltermart makati.

    http://daddyjoey.com/2010/12/canon-service-center-waltermart-makati/

  4. ryan adeva

    sir / madam

    i would like to ask if you are open on Saturday. please inform me at my email address… thank you

  5. hi ryan, i think they’re open on saturdays. you can call their no just to be sure :) tnx

  6. ron

    hi daddyjoey, where is their service center in shaw blvd?

  7. Thanks to Mr Wendy Garido of Canon Service Ctr for immediate response on my queries on settings for Canon EOS 7D.

  8. Sally King

    Thank you for posting some really basic but useful info – some of it i didnt even find on their official website :)

    Cheers!

  9. joe

    hi, may i inquire instead of putting a comment, how much do u think they charge to clean a bug inside canon 7d and moulds inside canon 70-200 2.8 IS… thanks

  10. ac

    hi, just would like to know how much is it to fix the lcd monitor of a canon digital cam?(warranty already expired)…thanks a bunch▄

  11. Gc Beray

    Hindi ba po expensive? same price lng? i check this web, http://www.canon.com.ph/HOME.aspx.

  12. joe

    gud day sir ask ko po kung magkano battery & charger canon ito model es8600 canon tnk

  13. ariel tisalona

    gud day. do you have print head for ip3680 printer and how much. tnx!

  14. Chris

    Very helpful and informative.
    Thanks.

  15. taro

    are u open during week ends

  16. Benjamin De Paz

    Good day!!!

    Sir,

    I need to replace Timing Slit Film of Canon Printer MP258. Its availlable ? Pls. reply!!!How to buy?

  17. rose sagayap

    nagpaayos me ng digi cam ko sa shaw boulevard branc mahal ng singil..i paid,,one thing im disapointed naayos ang lens pero hindi mabuksan ang power,, i wonder nung binuksan ng staff nag open naman then pinatay i said iuuwi ko pero na shock ako ng pag uwi ko sa haus di ko na mabuksan ,,,why canon doing poolish service to their customer

  18. rose sagayap

    s***..sayang binayad ko at effort pumunta sa canon service center lalo lang sinira cam ko,,kinda manloloko ,,hindi inayos ang paggawa para ipaayos uli at gumastos uli,,,T*,,,disapointed ako sa ginawa nila parang niloloko nila customer nila

  19. pde mo naman isauli sa kanila yan since under warranty pa yan :)

  20. raypols

    I’m going to commute. So I’ll be stopping by Magallanes, take the foot bridge to get to the other side. Ang daan/entrance po ba para sa mga walk-in sa paseo un nasa tapat po ng barangay hall, or do i have to walk around? And malayo-layo po ba lalakarin mula sa gate? Di ko kasi ma-determine ung distance pag nagkokomute ako papuntang maynila. Thank you!

  21. pde ka na dumaan dun sa may bandang barangay hall sa loob para di ka na sa tabi ng highway maglakad :)

  22. grench

    open po ba sila during saturdays and sundays? please reply. thanks

  23. gelmarj

    hello, i encountered a problem with my canon powershot a470. meron po syang lines. di ko po alam anong nangyari doon. it was doing so well for the past yrs except for last week na napansin kong may lines sya. its just like having a print out on tarpauline. di ba di smooth ang tarpauline. kung baga sa cloth makikita mo yong hibla ng thread… can anyone tell me what could possibly be wrong with my cam? di naman ito na laglag. can it still be fixed? how much would it cost me kaya. im from iloilo city so malayo yong service center. is there one here in iloilo city?

  24. julio flores

    hoe much is the lamp for canon lv-7345 lcd projector….thnaks

  25. Sheila Manalo

    do you have an F300 charger, I lost mine. How much would it cost

  26. Can you help me? I want to talk to canon people without passing to the call center regarding my camera?

  27. hi ramon, just drop by any canon service center, try waltermart / magallanes :)

  28. nicole

    Ask ko lang po…when you said walk via footbridge…may overpass po ba o bridge na tatawiran? big concern for me kasi may fear of heights po ako at hinde ko po kaya tumawid ng overpass o bridge na kita yung highway sa ibaba… thnx po

  29. jonas

    magkano po ung canon battery 1000D EOS

  30. jonas

    gusto ko po sanang makapunta dyan para makabili ng batterty!

  31. LykaOida

    are they repairing a canon camera made in japan ?

  32. LykaOida

    are they repairing a canon camera made in japan ?i dont know if my warranty pa yung camera ko ,.i just wanna make sure if they can repair it ,..

  33. LykaOida

    are they repairing a canon camera made in japan ?i dont know if my warranty pa yung camera ko ,.i just wanna make sure if they can repair it ,.. :)

  34. hi, just drop by the canon service center. pretty sure they have what you need there. sometimes they order the parts abroad :)

  35. LykaOida

    thank u for the response ,.
    i hope they can help me ,.
    :)

  36. jeena

    tanong ko lang kung nagrerepair po kayo ng “lens error” ng canon camera, tsaka kung magkano po ang aabutin sa pagpapagawa..thanks

  37. nicole

    ask ko lang po mga how much replace of the canon lens na pag nabasag? need po reply asap, thanks a lot. :(

  38. tina

    ang mahal naman ng singil pag nagpagawa ako ng canon cam..”lens error, restart camera” yan nag aapear sa cam ko noon..nag inquire ako, 3 to 4k ang aabutin..buti na lang nagpagawa ako sa iba at 1200 lang ang bayad..kasi daw pag sa service center mismo dinala, papalitan at papalitan daw talaga nila ng pyesa kahit di naman daw talaga palitin..buti na lang talaga di ko dinala sa service center..try to go at quiapo..near mini stop, front of quiapo church..mahusay at mura pa dun..any brand gumagawa sila…

  39. yep, kelangan kausapin mo maayos ung magseservice. pde mo naman ipacheck muna kung ano sira then tatawagan ka nila kung itutuloy mo pagpaayos or inde. :)

  40. Serena

    Hi, kailan po available ang Makati Service Center at the Southpark plaza? Holidays po kasi, so di ko po alam kung available po siya ngayon or kung kailan siya mag-oopen. Please help. My Powershot g11 has a lens error problem.

  41. ray

    tina??anu ppo name ng cnsbe mo??

  42. ray

    kng jan ko nmn po dalin sir joey..mgkno po repair ng error 05…ayaw mgraise ng flash ng rebel t2i ko…slmat po..

  43. ray

    tina??

    anu name po nung store?>tnx

  44. benner

    Hello daddyjoey

    i would like to ask about the repairing system of canon, if they can remove the fungus inside the lenses-= 100mm macro lense with image stabilizer= ( it is like fog or “amag“ in our dialect). How much is the labor and how long it takes?

    i have also a Professional Canon Body like Eos 1Ds Mark III and one time the Quick Control Dial is not working, can canon service fix it? How much and how long it takes?

    Im from visayas particularly in Bohol… is possible to send the items for repairing through LBC for example, or what they can recommend?

    Thank you so much.Please daddyjoey, i really need answers. ASAP
    You can send me via email.

    fyi: i been calling many times trough costumer care but unfortunately nobody gives feedback.

  45. Hercules

    hello po, ask ko lang kung how much yung repair nang canon 550D I think i accidentally broke a connector of camera’s card reader, kahit anung “SD CARD” gamnitin ko lagi nalang po lumalabas “CARD WRITE PROTECT”.. pa send nalang po ng quotation sa email ko, i’m from bicol pa po kc. thank you and godbless

  46. Mel

    Ayaw basahin ng camera yung CF card, bgo lng yung cam ko, less than a month ko pa lng nagagamit from the date of purchase, any idea kung ano ang problema ng camera ko?, EOS 7D sya

  47. tina

    hi Ray…ahm hindi ko na maalala yung name nung store, basta pagnakaharap ka sa Quiapo Church,bandang left side mo yung pagawaan ng camera..katabi yun ng ministop..hanapin mo si kuya bong or bryan..nagpagawa ako ng cam dun, 1200 lang ang inabot..”lens error camera retart” ang naging diperensya ng cam ko na canon..sori for late reply ray

  48. tina

    they also repair other damages, try mo ipacheck dun sa quiapo Mr. Ray..malay mo you might find it cheaper kesa sa service center..

  49. robert

    magkano ang lcd ng eos 550d.. meron pa syang waranty… please reply po asap.. thank you

  50. ung aken po avpowershot470 ndi naman po xa nabagsak oranything pero po pag nag take ng picture may mga lines na xa ska kpg sa maliwanag nagpicture halos wla ng makita.. ask q lang po magkano kya aabutin pag pinagawa q un cam q? thanks po

  51. MICO

    meron po kayang printerhead for Canon IX6560 sa magallanes?Thank you!

  52. Tone McGuire

    I am looking for several Canon BP 970 batteries for my Canon Xh A1 Do you have these and where are you so I can fly down from Puerto Princesa to pick them up. Thank you TonÚ McGuire Director

  53. AN’ LAYO. The only Canon Service Center I know was in Don Chino Roces.Now they moved? & my Powershot A75 is broken again.

    Damn. :-p

  54. joana

    i just want to ask, how much yung pagpapagawa ng canon eos 1000d pag inoopen kasi xa nakalagay “err 99″.,thank you for the reply.,.

  55. erryn

    daddyjoey magkano po kaya pagawa pag “lens error restart camera” po un ngappear?thanks po…

  56. Em

    Hi, nag trade-in daw kayo ng camera? I have canon ixus115 gusto ko san i-trade in ung slr covered pa ng warranty ung cam ko..mga ilang percent po discount kapag ganun? brand new din po ba yung for trade in nyo na mga camera? thnks..hoping for you immediate response :-)

  57. Em

    Hi, nag trade-in daw kayo ng camera? I have canon ixus115 gusto ko san i-trade in ung slr covered pa ng warranty ung cam ko..mga ilang percent po discount kapag ganun? brand new din po ba yung for trade in nyo na mga camera? thnks..hoping for you immediate response

  58. john llagas

    hi..i need to replace my timing slit film for canon pixma 258..do you sell this..tnx

  59. Jessie

    Good day!

    May canon S5 camera is defected when shot in an auto mode its will give you a very white picture that you could not even see the object… what is now the defect?
    Do you have selphy printer and how much?

  60. ask ko lang po if how much ang pagawa ng digital IXUS i7 zoom? lagi po nalabas s screen un “lens error restart camera”…stockup po un lens!!!

  61. Ask po ako magkano po ung pa repair sa inyu ng Canon 450D sa shutter curtain, I’m from Iloilo and willing to have my camera repair sa inyu. hope to get a response soon! ^^

  62. fidel

    daddyjoey mag kano poh pagawa ng canon 60d ang sira poh error 30? ginawa ko n poh ung ngaapir sa lcd ayaw padin? ska palinis n din ng lens magkano kya aabutin reply me asap ty

  63. fidel

    dadyjoey gumagawa din ba ng camera ung nsa pampanga pls reply me asap TY

  64. dannie

    Hi just want to ask if you have a canon print head QY6-0075 for iP4500/iP500/MP610 and MP810? Can you please send me a quotation through my email at dannylyn.cruz@asiatype-distribution.com hope for your prompt response. Thank you!

  65. Teodie M. Flores

    Replacing a broken gear and installing genuine ink cartridges of my CANON IP4870 printer was quoted to cost as much as getting a new and better printer. Since I have genuine 726 cartridges,can I request that the services be confined to just replacing the broken gear and accurately align and synchronize its paper feeder mechanism? Thank you. Reference Nos: EQ A013A9107

  66. Teodie M. Flores

    Replacing a broken gear and installing genuine ink cartridges of my CANON IP4870 printer was quoted to cost as much as getting a new and better printer. Since I have genuine 726 cartridges, can I request that the services be confined to just replacing the broken gear and accurately align and synchronize its paper feeder mechanism? Thank you for saving my favorite, barely used sharp and color reliable CANON IP4870. Your avid CANON USER, Teodie Reference Nos: EQ A013A9107

  67. Teodie M. Flores

    Hope you can respond and consider my desire to have my favorite printer back to its perfect function. Please reply with a minimal cost of replacing the broken gear. Thank you Reference Number: EQ A013A91O7

  68. Teodie M. Flores

    I have posted my request since July 29, 2013 regarding the repair of my CANON IP4870 printer. I called your Magallanes branch where my unit was turned in July 4, 2013 for repair. A woman who received my call instructed me address my printer concern through this website. As of this time I have not receive any response. Did I get the instructions right to this canon website as instructed by Karen Lee? Dr T. M. Flores Reference Numbers EQ A013A9107.

  69. kutty

    boss, tnx sa posts and info. wala po ba silang service center somewhere sucat, alabang or las pinas area?

  70. michael

    Good day,, ask ko lng po kung magkano po aabutin kung papagawa ko yung camera ko canon 500D, ang sira po nya no power.. tnx.

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